A short account of what this shop is and the standards we hold ourselves to.
Bouncelle is owned and operated by CLOWNFISH NETWORK CO., LIMITED.
| Brand | Bouncelle |
| Legal entity name | CLOWNFISH NETWORK CO., LIMITED |
| Registered office | UNIT 1507B, 15/F, EASTCORE 398 KWUN TONG ROAD KWUN TONG KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://bouncelle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
We keep a deliberately short list of pieces and we do not pad it out. Nothing is listed until we have handled it, and nothing stays listed once it stops being something we would buy ourselves.
We buy in small quantities and test before listing. A no to the last one ends it, however good the photograph.
Descriptions are written from the item, not from the supplier's marketing sheet. It costs us some orders and saves a lot of returns.
Our company details are in the footer of every page, and our support inbox is staffed on business days. Orders are packed and dispatched by us rather than by a third-party fulfilment service.
Stock is bought in small runs and checked before it is listed: materials noted from the label and from handling, and a note made of anything a buyer would want to know but a supplier would leave out. Each piece is looked over here, against what the listing says, before it goes out. That is slower, and it is the reason the catalogue stays short.
We do not drop-ship: what the page says is in stock is stock we hold, so a dispatch date does not depend on a third party's warehouse. Nothing on the site is a stock image licensed from a catalogue, which is why the photography is plain and consistent.
We are a Hong Kong registered company trading online, and our registered name, address and support email are printed in the footer of every page rather than buried in a PDF. If you need them in a different format for a bank or an accountant, ask and we will send them.
Confirmation and dispatch emails come from this site's own address and include the order number. We will never email asking for card details, a password or a payment by bank transfer, and we will never ask you to install anything.
We buy small runs from makers we have dealt with before, and we do not fill gaps with whatever a distributor happens to hold. When a run finishes it usually does not return, which is why a listing disappears instead of becoming a backorder.
Listings come and go with the stock rather than with a marketing calendar. New pieces appear when a run arrives and leave when it sells through, and the counts stated on this site are kept in step with the live catalogue rather than left at last season's figure.
Questions about this page? Write to [email protected] and we will answer within one business day.