The four things that tend to worry people about an unfamiliar shop, answered in order.
Card details are entered on our payment provider's own secure interface, so your number never passes through this site and we cannot store it. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. Transactional email about your own order is separate and will continue, because you need it.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Compare the two numbers rather than the size labels, because a medium from one maker is routinely a large from another.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. Knowing that before the parcel arrives prevents most of the disappointment.
Send it back within thirty days and we refund to the original payment method. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Damage in transit is our problem to solve, not yours to prove. Send a photo and the order number; we cover the return, and you decide whether you would rather have the item replaced or the money back.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
The contact address in the footer reaches a person who can see your order. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.