The fastest way to reach a person is email — we read everything ourselves.
Bouncelle is owned and operated by CLOWNFISH NETWORK CO., LIMITED.
| Brand | Bouncelle |
| Legal entity name | CLOWNFISH NETWORK CO., LIMITED |
| Registered office | UNIT 1507B, 15/F, EASTCORE 398 KWUN TONG ROAD KWUN TONG KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://bouncelle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Correspondence about orders should go by email so it reaches the people who can actually act on it.
Wholesale is not something we do at present. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
For damage or a fault, two photographs are enough: one of the whole item, one of the problem close up. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment.
Questions about this page? Write to [email protected] and we will answer within one business day.