This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
When you place an order we collect the details needed to fulfil it: your name, delivery address, email address and, where the courier requires it, a telephone number. The first is required to send you anything; the second is used in aggregate to see which listings people actually read. We do not ask for information we have no use for.
Order details are used to pick, pack and deliver your order, and to contact you if something about it needs confirming. Marketing email is only sent to people who asked for it, and every message carries a one-click unsubscribe that takes effect immediately.
The site sets a small number of cookies: one to remember your cart, one to remember whether you have already answered the cookie banner, and basic analytics to count visits. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
We share the minimum necessary with the companies that make an order happen — payment processing, delivery and transactional email. Card numbers are entered on the payment provider's own interface and never reach our servers, so we could not store them if we wanted to.
We keep order records only as long as we must for tax and accounting, and delete the rest. You can ask to see your data, have it corrected, or have it erased where no legal obligation requires us to keep it. Requests sent to our contact address are handled within one business week.
You can ask for a copy of your personal data at any time and we will provide it in a readable form. Corrections are made as soon as we have confirmed the right value: a delivery address that has changed, a name spelled differently, an email you no longer use. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. Where an accounting rule applies, we explain which part must stay and for how long, then remove everything else.
Nothing automated decides what you are offered or what you pay. Fraud screening may pause a payment for review, but a person looks at it before an order is cancelled, and you can always ask us why a decision was made.
Orders are shipped worldwide, so a delivery address may be shared with a courier in another country. Only the name, address and telephone number required for delivery are passed on, and the carrier may not use them for anything else.
This shop is intended for adults. If you think a minor has given us their details, write to us and we will delete them without argument.
When this policy changes, the new version replaces this page and the date at the top moves with it. We do not apply a new policy to an order that was placed under the old one.
Use the contact address printed in the footer for anything to do with your data. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.