What we do differently, stated plainly enough that you can check it.
Plain rather than adjectives: what it is made of, what comes in the box, and how it is meant to be used. It is the only way to judge a size when you cannot handle the item first.
We buy in limited quantities and stop when they are gone. Fewer colourways and less choice, and in exchange everything listed is genuinely in stock and leaves within a day or two rather than waiting on a supplier.
We mention what is awkward as well as what is nice: which colour shifts on screen, which size needs going up, which material demands a little care. It costs the occasional order and prevents far more returns.
You are dealing with the people who pack the orders. Replies normally come within one business day, and we will tell you when something is outside our control rather than leaving you guessing.
Plain instead of adjectives: materials named, contents listed, and anything uncertain left off the page. Materials are named rather than described: a blend is given as a blend, not as a feeling. It makes for duller copy and fewer surprises. You can put a tape against something you already own before ordering, which is the only honest way to judge a size from a screen.
We hold what we list. That means a sold-out item disappears instead of turning into a backorder, and the quantity wording on the homepage matches the number of listings you can actually open.
You are writing to the people who pack the orders. A refund or a replacement does not need escalating, so the answer you get is a decision rather than a holding note.
If a size is wrong, send it back within thirty days and we refund to the original payment method. No restocking fee, no credit note in place of a refund.
Picking happens here, on business days, and the tracking number is sent when the label is generated rather than when the order was placed. Nothing waits on a supplier's warehouse count before it can be sent.
A damaged or incorrect item is replaced or refunded, and the return postage is ours. Send a photograph and the order number, and the decision stays with you.
Questions about this page? Write to [email protected] and we will answer within one business day.