These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. We may update pages, prices and availability at any time.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking.
All prices are in US dollars and include no hidden handling fee. Payment is taken through our payment provider; authorisation happens at checkout and the charge is completed when the parcel leaves. If a price was displayed in error we will contact you before charging anything.
We describe items as accurately as we can, including what they are made of. Small variation in finish and dye lot is normal in small-batch production. If an item is not as described, the returns policy applies and return postage is on us.
Our responsibility covers the order itself: correct item, described accurately, delivered to the address you gave us. We are not responsible for delays caused by carriers, customs or events outside our control, though we will chase them on your behalf.
We revise these terms from time to time, and the revision in force at the moment of your order is the one that governs it. Significant changes are flagged on this page so returning customers are not caught out. Material changes will be noted at the top of this page rather than applied silently.
Responsibility for the parcel passes to you when it is delivered to the address you gave us, or when the carrier records a delivery such as a signed handover or a safe-place drop you asked for. Until that point, a parcel lost in transit is our problem, not yours.
Ownership of the items transfers when we have received payment in full, including any delivery charge. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. Where we see it, we stop it.
Linking to any page here is welcome, and you may quote a sentence or two with a credit and a link back. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility. Where we sent the wrong thing or it arrived damaged, the return is on us.
Complaints are answered by the person who can actually fix them. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
Everything we send goes to the email you used at checkout, so please keep it up to date. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.